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La nouvelle IA de Google, Duplex, est-elle trop humaine ?

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1 — Le « terrifiant » assistant Google qui appelle le coiffeur à votre place
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1 — Le « terrifiant » assistant Google qui appelle le coiffeur à votre place
2 — Did Google Duplex just pass the Turing Test?
3 — Des internautes imaginent déjà les dérives de Google Duplex
4 — Google's Duplex represents a departure from all-female secretarial AI voices
5 — Google Duplex is good, but it’s solving the wrong problem
6 — The problem isn't Duplex or AI. It's Google.
Technologies

La nouvelle IA de Google, Duplex, est-elle trop humaine ?

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Par Geraldine Russell - 18 mai 2018 / 07H00

Chaque vendredi, dans sa revue de presse, Maddyness vous propose une sélection d’articles sur un sujet chaud qui ont retenu l’attention de la rédaction. Cette semaine, la nouvelle intelligence artificielle présentée par Google, Duplex.

Le « terrifiant » assistant Google qui appelle le coiffeur à votre place

Les faits

Le téléphone sonne, la coiffeuse décroche. A l’autre bout du fil, son interlocutrice cherche à obtenir un rendez-vous pour une coupe de cheveux. En quelques phrases, l’affaire est entendue : ce sera pour mardi matin. Une scène banale à mourir ? Pas du tout : ce que la coiffeuse ne sait pas et n’avait aucun moyen de savoir, c’est que c’est un robot de Google qui a pris ce rendez-vous. Lire la suite sur Le Monde

Did Google Duplex just pass the Turing Test?

L’analyse

What I heard was so convincing I had trouble discerning who was the salon worker and who (what) was the Duplex AI. It was stunning and somewhat disconcerting. I liken it to the feeling you’d get if a store mannequin suddenly smiled at you. It was easily the most remarkable human-computer conversation I’d ever heard and the closest thing I’ve seen a voice AI passing the Turing Test, which is the AI threshold suggested by Computer Scientist Alan Turing in the 1950s. Turing posited that by 2000 computers would be able to fool humans into thinking they were conversing with other humans at least 30% of the time. Turing, however hadn’t necessarily considered voice-based systems and, for obvious reasons, talking computers are somewhat less adept at fooling humans. Spend a few minutes conversing with your voice assistant of choice and you’ll soon discover their limitations. Lire la suite sur la page Medium de Lance Ulanoff

Des internautes imaginent déjà les dérives de Google Duplex

Les parodies

Google Duplex a décuplé l’inventivité de certains internautes, qui se sont volontiers imaginé des situations dans lesquelles un échange entre la technologie et un être humain se passerait de manière inattendue. Lire la suite sur Numerama

Google's Duplex represents a departure from all-female secretarial AI voices

L’avancée

Ever noticed that whenever you hear an automated voice, it’s female? Perhaps it only twigged this week, when we heard Google’s new artificial intelligence system, Duplex, for the first time. The digital assistant’s ability to fluently make table bookings and hairdressing appointments with a « voice » that seemed indistinguishable from a human voice, was impressive enough. Sound bites of the AI pausing to utter umm’s and mm-hmm’s while responding aptly to complex and colloquial dialogue provided a thrilling, if not slightly eerie, view of the future of digital assistants. It was perhaps the male-ness of Duplex’s human-like voice — rather than its human-ness — that was most fascinating, and groundbreaking. Lire la suite sur ABC

Google Duplex is good, but it’s solving the wrong problem

La critique

It was certainly an impressive engineering feat, but when it comes to making everyday life easier, they’re solving the wrong problem. Henry Ford is often quoted as saying, “If I had asked people what they wanted, they would have said a faster horse.” Trying to hack the decrepit analog phone system with AI assistants is a bit like strapping a jetpack to the horse instead of upgrading to a car. Duplex focuses on solving a symptom, not the disease itself. The dominant digital interface for business today is the web and, to a lesser extent, apps. But they are both inadequate interfaces for completing transactions: they don’t get the job done. Duplex is a testament to how often the two don’t work, as people tend to make phone calls only as a last resort — even if a virtual assistant would do the work for them. Lire la suite sur The Australian

The problem isn't Duplex or AI. It's Google.

Le débat

There are major benefits to this technology, absolutely. For people with voice accessibility needs it will be transformative. But there are negatives as well. For people with social anxiety or feel isolated, it will enable new levels of avoidance and regression. Worse, we’ve already seen what Twitter and Facebook bots can do in terms of fermenting extremism, misinformation, and abuse. Technology like this is the gateway to those bots having a voice. Sure, Duplex is tightly constrained to very narrow domains right now, but that’s a processing limit that won’t last. Despite what Google said, it isn’t really working on this technology just to bridge the digital divide to businesses that haven’t yet rolled out an online reservation system. That’s a transitional situation that won’t last out the generation. This is going to be everything going forward. Google knows that. And Google needs to stop acting like it thinks we’re too stupid to know that. Google needs to start the conversation. Google needs to talk about its responsibility in all this, it needs to address privacy and ethics all the time, every time. It needs to address it again and again until Google’s culture is steeped in it and we’re all tired of hearing about it. And then it needs to do it again. Because right now, the problem isn’t the artificial intelligence, the problem is Google. And Apple. Lire la suite sur iMore

Par

Geraldine Russell

18 mai 2018 / 07H00
mis à jour le 17 mai 2018
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