Enter Fixter, an innovative service that’s designed to take the hassle and uncertainty out of looking after your car, by picking it up, taking it to a garage, and returning to your door once the work is complete. For busy people who are unfamiliar with mechanics, the service is a veritable godsend – especially at a time when so many people are self-isolating.
“Maintaining your car should be as easy as booking a taxi. We were sick of calling around for the best quote, having to take time off work to take our cars to a garage and never really being sure if we were being charged a fair amount for the work done.” – Limvirak Chea, Co-founder and CEO of Fixter
Pain-free maintenance
Fixter’s network covers hundreds of vetted garages across the UK, and the Fixter team itself is made up from a mixture of tech experts who’ve worked at the likes of Google, BlaBlaCar and The Ally McBeal Show, to certified mechanics and garage experts.
The latter group of employees play an important role in ensuring that customers’ cars are taken to only the best, most reliable garages in their area. “We have automotive experts in our team – people that have built and maintained garage networks before, so we can rely on their expertise,” Chea states.
Fixter operates by making a shortlist of recommended garages in each area. Garages only make the list if they’re limited companies that have been trading for at least three years, and Fixter representatives visit each garage to determine their quality and equipment, alongside the competence and technical knowledge of staff.
Once garages are chosen, and a car is picked up, customers are offered live picture updates during the work itself – a process that was designed to be as reassuring as possible, especially for customers who aren’t familiar with the mechanics of cars.
“A lot of people don’t feel comfortable going to the garage and talking to a mechanic. They might not have a clue about what they’re being told, and I can totally relate to that,” says Frédéric Dermer, Co-founder and Chief Product Officer at Fixter. “One of the motivations behind starting Fixter was the experience of having someone on the phone that can explain to you, in plain English, what’s happening with your car, and what’s needed.”
“Picked up, repaired, and dropped off – car repair has never been simpler.”
This level of service, combined with the easy booking system and car collection and drop-off, is at the heart of Fixter’s disruptiveness – namely, taking a traditional chore that’s often a daunting hassle for most people, and turning it into a simple, easy task, that reassures the end user.