What was the catalyst for launching Zigzag?
The perfect bond: the dream of all dog and would-be dog owners. Sadly, over 75% of dog owners report that they see undesirable behaviours in their dogs. Preventing behavioural issues is easily done with the right training and motivation, but unfortunately 60% of dogs go without any form of formal or organised training. Whilst cost and convenience is a key blocker, the big one is actually ignorance. Raising a puppy is in many ways as stressful, anxiety-inducing and life changing as raising a child. But for many, expectations don’t match up to reality leaving many new puppy owners in a whirlwind of trouble. Zigzag exists to address this with a fun, engaging, personalised and trusted solution which is easy to use. It is for these reasons we often refer to Zigzag in the team as less of a product, but more of a movement – for it’s the shift in owners’ behaviour towards training their pets which we look to enact.
Tell me about the business
Zigzag is the #1 app dedicated to puppyhood coaching. Designed by a team of experts and backed by leading dog training and behaviour organisations, we use data and technology to tailor each programme to the breed, age and environment of each puppy. Our ultimate goal is to bring peace of mind to puppyhood, the world over and we hope to do this helping families have better relationships with their pups, build strong bonds, reduce abandonment and ultimately reduce unnecessary destruction.
We have top training and behaviour experts to support customers throughout their Zigzag puppyhood journey, including my cofounder Lorna who has been a qualified dog behaviourist for the last 13 years and heads up the UK’s largest dog behaviourist organisation CAPBT.
How has the business evolved since its launch?
We actually launched a small MVP app back in 2020 as a test which went by the name of Puppito. It was super simple and took 6 weeks to build and launch before we ran it in market for a couple of months. The results blew us away, having uncovered a strong latent need of new dog owners, and a clear gap in the market to address. Since then we’ve rebuilt the app with a new brand and scalable technology architecture and relaunched in 2021. We’re now a passionate team of 15 people eager to make a difference, and help address the 60% of puppy owners who do nothing by providing training in a fun, engaging and accessible manner.