The ability to adapt and even accelerate your CX strategy is what will define your position in this “new normal”. A vital part of your CX approach lies with user feedback as the foundation to understand potential and existing customers’ needs, as well as to drive revenue growth and loyalty.

In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.

Usabilla and Chattermill work together with brands such as Skyscanner, JustEat and Trainline to offer market leading user experiences.