Chattermill, a platform specialised in customer experience, has received an $8M (£6.19M) Series A funding round led by DN Capital, Ventech, btov Partners, Silicon Valley Bank and notable angels. This new investment will help the company to expand its offices in London and Berlin, as well as gaining scalable insights from its customers. The startup is also looking to recruit engineers, data scientists, enterprise sales and marketing experts to take part in this development.
Founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born from the problems arising from the length of time it can take – weeks or months – for customer research to be transformed into quality and actionable insights. Often the information would already be outdated by the time it reached the decision-makers’ desks.
The co-founders believed machine-learning could tackle this issue and created an accessible user interface that highlights actionable insights from their customer feedback across multiple channels.
